Had a job that may have been to big for this shop. Overall I had head gasket replaced, timing set, injector replaced and manifold gaskets also recharged a/c unit replaced ac conectors and o-rings. when I picked the truck up service engine check light was still on and a/c didn't work and the truck still bogged down when tried to accelerate. I initially spoke with Mark and he insured me that his mechanics are top notch and will do a good job. I reiterated exactly what needs to be done and if he finds anything else he has my permission to fix it. Unfortunately $1300 later after returning the truck for the service engine light to be reprogrammed, fix bogging (egr valve and solenoid) and replace a/c compressor. I decided that being double or recharged for work that should have been completed initially that this shop is totally unprofessional. I think that Haley was great and customer service was excellent but overall experience of this mechanic shop results in loss of my business! This is just my personal experience. $$$$ is never an issue but trust and honesty is what keeps small businesses afloat. Next time ill trust BBB ratings and issues.
Don't try to get a vehicle inspected. Tried twice, turned away both times. Short handed one day, then they don't do inspections on Tuesday or Thursday. With partial day on Wednesday. Got inspections there the last 9 yrs, never had a hassle like this.
While driving from Texas to Colorado during the Christmas holidays, we stopped off for Whataburger in Hillsboro. While waiting in the drive through for 20 minutes in the hot sun, the Subaru overheated. We pushed it to the side, did all the major checks and couldn't figure out what was going on. We let it cool down and found Gene's online, called and asked if they could help, and drove the few miles to the shop. They took the car and found a wire had simply been disconnected that disabled the cooling fan. The repair was only $45 and we were back on the road in no time. How refreshing to find an honest mechanic! Marc was respectful in explaining the problem. Angel was happy to help at the front desk. Everyone was very friendly-even the Napa auto parts lady delivering parts! The waiting room was cozy and a clean bathroom as well. It is a family place-some of the workers kids were there keeping our dog company. We were so impressed and are so grateful. They were obviously very busy with other cars but made time for us during the busy holiday season so we could get home to family and work on time. I recommend Gene's to anyone needing help. They are wonderful!
I was very very pleased with the work done on my car. The cost of the parts and labor was very reasonable. I would recommend this auto shop t anybody in the Hillsboro TX area.
Got a transmission there paid almost $1,000 and within 2 months it went out and when we opened it up it had a dirty filter and dirty oil in it I wouldn't recommend this to anybody honestly the work done there could be done better at home then when I brought it in after they told me it was under warranty for 6 months they said no it was only a couple weeks and when I had ask them at checkout if my receipt was enough to prove the warranty they said yes and then Upon returning they tried to charge me for looking at what they hadn't fixed given the guy did let me get my car and leave after I got upset that they were going to charge me $40 about being incorrect on the warranty I do appreciate that he was kind of understanding but they did nothing to fix the situation that was created by them
Gene S Auto Services is a US Car Repair based in Hillsboro, Texas. Gene S Auto Services is located at 1409 Abbott Ave, Hillsboro, TX 76645, USA.
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